Chin Ngai Toys Industrial Limited

Privacy Policy
Welcome to the Chin Ngai Toys Industrial Limited privacy notice.

To the extent this Privacy Policy is inconsistent with the Terms and Conditions, this Privacy Policy prevails. If your questions aren’t answered here, don’t hesitate to contact us.

Use of this site is conditional upon acceptance of these terms. You should check back on this policy frequently, since it is subject to change and your continued use of the site is conditional upon your acceptance of any modifications hereto.

Chin Ngai Toys Industrial Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

  1. IMPORTANT INFORMATION AND WHO WE ARE

    PURPOSE OF THIS PRIVACY NOTICE

    This privacy notice aims to give you information on how Chin Ngai Toys Industrial Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletters, take part in a competition or provide a review.

    It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

    CONTACT DETAILS

    Our full details are:

    • Full name of legal entity: Chin Ngai Toys Industrial Limited.
    • mail contact: [email protected]

You have the right to make a complaint at any time to a data protection regulator, we would, however, appreciate the chance to deal with your concerns before you approach the relevant regulator, so please
contact us in the first instance.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

This privacy policy was last updated in Mar 2023. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.

Contact Data includes delivery address, email address and telephone numbers.

Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform and other technology on the devices you use to access this website.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

3. HOW IS YOUR PERSONAL DATA COLLECTED

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your identity or contact by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

    • subscribe to our service or publications;
    • request marketing to be sent to you;
    • interact with us on social media;
    • enter a competition, promotion or survey; or
    • give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below.

Technical Data from analytics providers such as Google based outside the Hong Kong, from advertising networks or from search information providers.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    • Where we need to perform the contract we are about to enter into or have entered into with you.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation.

You have the right to withdraw consent to marketing at any time by contacting us at customer service or unsubscribing from our email list by following the link at the bottom of all marketing emails you receive.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

A. Purpose/Activity: To enable you to partake in a prize draw, competition, newsletter or complete a survey

Type of Data:

i. Identity
ii. Contact
iii. Profile
iv. Usage
v. Marketing and Communications

Lawful basis for processing including basis of legitimate interest:

i. Performance of a contract with you

ii. Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

B. Purpose/Activity: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Type of Data:

i. Identity
ii. Contact
iii. Profile
iv. Usage
v. Marketing and Communications
vi. Technical

Lawful basis for processing including basis of legitimate interest:

i. Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

C. Purpose/Activity: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Type of Data:

i. Usage
ii. Technical

Lawful basis for processing including basis of legitimate interest:

i. Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

ii. Performance of a contract with you

D. Purpose/Activity: To make suggestions and recommendations to you about goods or services that may be of interest to you

Type of Data:

i. Identity
ii. Contact
iii. Usage
iv. Marketing and Communications
v. Technical

Lawful basis for processing including basis of legitimate interest:

i. Necessary for our legitimate interests (to develop our products/services and grow our business)

E. Purpose/Activity: To provide customer support via our web forms (Contact Us and Chat) and telephone helpdesk

Type of Data:

i. Identity
ii. Contact
iii. Usage
iv. Technical
v. Profile
vi. Transaction

Lawful basis for processing including basis of legitimate interest:

i. Necessary for our legitimate interests (to study how customers use our products/services, to ensure that customer queries, issues and complaints can be dealt with quickly and effectively, to identify problems within our systems or website and to seek to resolve these for the benefit of other customers)

ii. Performance of a contract with you

MARKETING

Given how we operate our business, it may be necessary to use the information we have about you in our marketing. Any use of your information for marketing will be both in our legitimate interests and yours. You have a right to object at any time to this use of your information by contacting customer service.

Where you have given us your consent, we may use your information to contact you about products that you have purchased, to tell you about goods and services which we consider may interest, our offers available from time to time, or to send you to copy of our annual catalog. Our marketing communications may be provided to you by email, post or such other means as we choose.

In addition to the right to object mentioned above, you will also be provided with the opportunity to opt out of receiving these marketing communications both at the time that you provide your contact information to us and at any time afterwards by clicking on the relevant link provided in an email or SMS or by contacting us at any time by contacting customer service.

If you tell us that you do not want to receive any further marketing information from us, we will not contact you further for the purpose of marketing. However, we will not necessarily remove your information from our database (s) if it is necessary to retain the information for other non-marketing purposes such as where we need your information for compliance with our legal obligations. Please note that after you opt out of receiving marketing communications from us, it may take a few days to update our records during which time you may continue to receive marketing communications.